We are an Australian based label, all prices are quoted in AUD.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Yes, we are happy to offer refunds if notified within 14 days of receiving your items. To read our full returns policy click here.
Once your order has been shipped you will receive an email with your tracking information. For all domestic orders, we use Australia Post, you can enter the tracking number via their website. Click here to view the status of your order.
Contact us via firstname.lastname@example.org with your order number and a photo of the fault. We will assess and either arrange a replacement or refund.
Contact us via email@example.com with your order number stating what was missing/incorrect in your delivery. We’ll rectify this as quickly as possible.
Absolutely! Please note, only one promo code can be redeemed at a time.
What if my promo code isn’t working? Promo codes are case-sensitive, so please ensure you’re entering precisely as seen on screen. If the error persists, please get in touch with firstname.lastname@example.org
Generally anywhere from 2-21 business days, depending on the time of year. Track your order for further information.
Yes, we use Australia Post for Australia wide shipping which means PO Boxes and Parcel Lockers are easily sent to.
Once you receive confirmation that your order is on it’s way your order is finalised. Any changes need to be made following our Returns Policy.
AfterPay is a third party payment solution that allows you to purchase your items straight away without having to pay a lump sum. No interest, ever — and no additional fees when you pay on time. Automatic payments are taken every two weeks in four equal instalments.
For more information on AfterPay visit their website here. If you have a question about your AfterPay account or order, please contact AfterPay’s customer support at email@example.com.
AfterPay is only available to customers with an Australian billing address. Customers with international billing addresses may not be able to create an AfterPay account.
Our standard returns policy applies to all Afterpay orders, you can view our Returns Policy here.