CASUAL E-COMMERCE & CUSTOMER SERVICE COORDINATOR.

Are you really good at retail? 

Charming at customer service? 

Up sell harder than a Happy Meal? 

Brilliant at tying bows? 

An organised octopus?

And do you wish to step into the inner workings of a boutique national brand?

You will be our front of house, back of house and treat your customers like your new born babies. 
You must love colour, fashion & have a passion about going above & beyond to make every customer feel super special.

We would love to meet you!

You’ll be part of a dynamic, very creative, very fast & very hardworking team. 

You will be responsible for:
  • Accurate and efficient processing and packing of online orders, returns,
  • queries and assisting with showroom sales.
  • Effective coordination of our warehouse and liaising with our sales & marketing team. 
  • Ensuring all stock deliveries are received, checked and warehoused in an efficient timely manner.
  • Fold, steam & pack like a perfectionist boss.
  • Managing and maintaining the organisation of stockrooms with a obsessively tidy eye.
  • Mini stock-takes & monthly stock takes.
  • Managing our VIP Loyalty program.
  • Assisting the team with fit notes, social media, photoshoots, pop up shops, showroom sales.
To be successful in the role, you will have:
  • Brilliant customer service skills, a confident phone & email manner and the ability to deal with phone and online inquiries with a friendly but very polished approach.
  • Make styling suggestions and intrinsically understand our clients and our brand.
  • A thorough understanding of Shopify (or similar), returns & order processing.
  • At least 2 year’s prior experience in a similar e-commerce/retail/warehouse role. 
  • Excellent attention to detail and an obsession for organisation.
  • A team player attitude and a willingness to pitch in, as a part of a small boutique office.
  • A flexible and professional approach to work.
  • Initiative and the ability to work as a highly motivated self-starter who is driven to completely own your space.
  • Basic graphic design skills, while not essential, will be viewed very favourably.
  • A current open driver’s license.
The perks!
  • Flexible working hours.
  • Fun & growing creative team in the beautiful King William Road precinct.
  • Two very beautiful and friendly dogs on site.
  • Accessible parking. 
  • The opportunity to learn and grow your skill set in a creative and fast paced environment.
  • Generous staff discounts for you and immediate family.
Please send us a (short – we have the attention span of a goldfish) video
about how excellent you are & your email & CV to:
accounts@binnywear.com

 

  Love,